Privacy Policy

This Privacy Policy describes how RealTalk ("we", "us", or "our") collects, uses, and protects information in connection with our platform and website.

1. Information we collect

Information you provide directly

We collect information you give us when you:

• Sign up for the waitlist or create an account (name, email address)
• Set up your Expert Portal (name, photo, branding preferences)
• Record or upload videos, audio, or text as part of the platform
• Submit questions, work, or screen recordings through an expert's Access Hub
• Contact us directly

Information collected automatically

When you use RealTalk, we may automatically collect:

• Usage data (pages visited, features used, timestamps)
• Device and browser information
• IP address and general location data
• Cookies and similar tracking technologies (see Section 5)

2. How we use your information

We use the information we collect to:

• Provide, operate, and improve the RealTalk platform
• Deliver responses and notifications between experts and their clients
• Power AI-assisted draft features (where opted in by the expert)
• Communicate with you about your account, updates, and new features
• Respond to support requests
• Detect fraud, abuse, or security issues
• Comply with legal obligations

3. How we share your information

We do not sell your personal data. We may share information with:

• Service providers who support our infrastructure (hosting, video transcoding, email delivery) under confidentiality obligations
• AI providers used to generate draft responses, where the expert has opted in to that feature
• Legal authorities where required by law or to protect rights and safety

Within the platform, experts and clients only see their own content. Experts see questions submitted to them. Clients only see their own submission and their own reply.

4. Data retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time by contacting us at hello@realtalk.so. Certain data may be retained for legal or compliance purposes after account deletion.

5. Cookies

We use cookies and similar technologies for authentication, security, and to understand how the platform is used. You can control cookie settings through your browser. Disabling cookies may affect platform functionality.

6. Your rights

Depending on your location, you may have rights including:

• Access to the personal data we hold about you
• Correction of inaccurate data
• Deletion of your data
• Objection to or restriction of certain processing
• Data portability

To exercise any of these rights, contact us at hello@realtalk.so.

7. Security

We take reasonable technical and organisational measures to protect your data. No method of transmission or storage is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorised access.

8. Third-party links

Our platform may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Children

RealTalk is not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use of RealTalk after changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy or your personal data, contact us at: hello@realtalk.so